If you're completing matches but not receiving experience, money, or seeing the ghost type, this usually means the game is unable to read or write to your save file. This is most commonly caused by malware or overly aggressive antivirus software.
🛠️ What Causes This?
A malware infection (especially bitcoin miners like SAntivirus/Segurazo) may scan or lock your save files, preventing the game from saving progress.
🧹 Step 1: Remove Malware
✅ Run a full malware scan using Malwarebytes:
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Official Site: https://www.malwarebytes.com
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Download the free version, run a scan, and remove any threats or PUPs (Potentially Unwanted Programs)
❗ Special Note on SAntivirus / Segurazo:
This is a common bitcoin miner pretending to be antivirus software.
🔗 Uninstall it safely using this guide:
https://howtoremove.guide/santivirus-uninstall
⚠️ Do not download any software suggested by third-party sites — only use trusted tools like Malwarebytes.
🛡️ Step 2: Add Antivirus Exceptions for Save File
Your antivirus might be blocking or locking access to the save folder.
🗂️ Save Folder Location:
- Press
Windows + R→ Paste: - %USERPROFILE%\AppData\LocalLow\KineticGames\Phasmophobia
- Hit Enter to open the folder.
🔒 Add an exclusion to your antivirus (Choose yours):
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Windows Defender
How-To Guide -
Avast
Exclusions Setup
⚠️ Antivirus Software Known to Cause Issues
If you’re using any of the following, be sure to whitelist the save folder or consider switching:
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360 Total Security / Safeguard
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AVG
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Avast
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Bitdefender Total Security
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BullGuard
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Kaspersky
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Malwarebytes
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McAfee
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Norton
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RAV Endpoint Protection (Reason Cybersecurity)
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Safer Web (Reason Cybersecurity)
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SAntivirus / Segurazo
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Total AV
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WebAdvisor by McAfee
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Windows Defender
📩 Still having issues after scanning and adding exclusions? Contact our Support Team using the links below,
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Discord Mod Mail Support – Phasmophobia
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Contact Us via the Kinetic Games Support Page