If you've lost progress or your Legacy Badge wasn't applied correctly, this guide explains why it might’ve happened and what you can do to fix it.
⚠️ Don't Force Quit the Game
Exiting improperly is the #1 cause of lost progress.
🚫 Do not:
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Press
Alt + F4 -
Quit via Task Manager
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Right-click and close the game through Steam
✅ Always:
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Exit through the in-game "Quit" button in the main menu
🔄 If You Lost Progress
Progress can be restored, but note the consequences:
Restoring your profile will:
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❌ Reset all journal statistics
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❌ Erase all collected bones and cursed objects
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❌ Reset your in-game challenges
If you're okay with that and want to restore your save:
📩 Contact Support
Use the support links below and include as many details as possible (Steam ID, what happened, etc.).
❗ Legacy Badge Not Applied?
If you were eligible for a Legacy Badge but it didn’t show up or you couldn’t select one:
📩 Contact Support
Let us know and we’ll get it sorted manually.
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Discord Mod Mail Support – Phasmophobia
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Contact Us via the Kinetic Games Support Page