If you're experiencing connection/ audio issues, game not loading properly, or unexpected performance problems on PlayStation, the steps below may help resolve the issue.
🛠️ PlayStation Safe Mode Reset (Non-Destructive)
Note: This process will not effect your installed games or applications.
🔧 Steps:
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Restart your router
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Unplug it for 30 seconds, then plug it back in and wait until fully connected.
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Turn off your PS5 completely
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Hold the power button until it shuts off (not Rest Mode).
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Enter Safe Mode
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Hold the PS5 power button until you hear two beeps.
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This boots your console into Safe Mode.
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Select "Restore Default Settings"
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This will reset your PS5 system settings to default without affecting installed games or save data.
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Launch the game again
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Once your system reboots, start Phasmophobia and check if the issue is resolved.
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If the issue persists after this, please contact support for further assistance.
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Contact Us via the Kinetic Games Support Page