If you're experiencing connection/ audio issues, game not loading properly, or unexpected performance problems on PlayStation, the steps below may help resolve the issue.
🛠️ PlayStation Safe Mode Reset (Non-Destructive)
Note: This process will not effect your installed games or applications.
🔧 Steps:
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Restart your router
Unplug it for 30 seconds, then plug it back in and wait until fully connected.
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Turn off your PS5 completely
Hold the power button until it shuts off (not Rest Mode).
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Enter Safe Mode
Hold the PS5 power button until you hear two beeps.
This boots your console into Safe Mode.
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Select "Restore Default Settings"
This will reset your PS5 system settings to default without affecting installed games or save data.
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Launch the game again
Once your system reboots, start Phasmophobia and check if the issue is resolved.
If the issue persists after this, please contact support for further assistance.
Contact Us via the Kinetic Games Support Page